Refund Policy

Subscription Refunds

Monthly Subscriptions

For monthly subscription plans, we offer a 7-day money-back guarantee from the date of initial subscription. If you are not satisfied with our service within the first 7 days, you may request a full refund. After this initial 7-day period, monthly subscriptions are non-refundable for the current billing period but can be canceled at any time to prevent future charges.

When you cancel a monthly subscription:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• No partial refunds will be issued for the unused portion of the current billing period

Annual Subscriptions

For annual subscription plans, we offer a 14-day money-back guarantee from the date of initial subscription. If you are not satisfied with our service within the first 14 days, you may request a full refund.

After this initial 14-day period, refunds for annual subscriptions are provided on a prorated basis according to the following schedule:

• Cancellation within 30 days: 75% refund of the annual subscription fee
• Cancellation within 60 days: 50% refund of the annual subscription fee
• Cancellation within 90 days: 25% refund of the annual subscription fee
• Cancellation after 90 days: No refund will be provided

Automatic Renewals

All subscriptions automatically renew unless canceled before the renewal date. If you wish to cancel your subscription to prevent automatic renewal, you must do so at least 24 hours before the renewal date. If you are charged for a renewal and contact us within 7 days of the renewal date, we may, at our discretion, issue a full refund for the renewal period.

Individual Product Purchases

Digital Reports and Analysis

Due to the nature of digital products, all purchases of individual reports, market analyses, and other downloadable content are generally non-refundable once access has been provided. However, refunds may be considered in the following circumstances:

• Technical issues preventing access to the purchased content
• Significant discrepancy between the product description and the actual content
• Duplicate purchases made in error

Refund requests for digital products must be submitted within 7 days of purchase and will be evaluated on a case-by-case basis.

Webinars and Virtual Events

For webinars and virtual events, the following refund policy applies:

• Cancellation more than 7 days before the event: Full refund
• Cancellation 3-7 days before the event: 50% refund
• Cancellation less than 3 days before the event: No refund

If you are unable to attend a live webinar or virtual event, you will typically have access to a recording of the event, and no refund will be provided in such cases.

Consulting Services

For custom consulting services or personalized economic analysis:

• Cancellation before work has commenced: Full refund minus a 10% administrative fee
• Cancellation after work has commenced but before delivery: Partial refund based on the percentage of work completed
• Cancellation after delivery of services: No refund

Eligibility for Refunds

To be eligible for a refund, you must meet the following criteria:

• The refund request must be submitted within the timeframes specified for each product type
• Your account must be in good standing with no violations of our Terms and Conditions
• For subscription services, you must not have consumed a significant portion of the content or services during the subscription period
• For technical issues, you must have made reasonable efforts to resolve the issue with our support team

Ineligible for Refunds

Refunds will not be provided in the following circumstances:

• Requests made outside the specified refund timeframes
• Dissatisfaction with the content that is accurately described and properly functioning
• Violation of our Terms and Conditions, including unauthorized sharing or distribution of purchased content
• Changes in personal circumstances unrelated to the service provided
• Claims of unauthorized purchases where the account security is the user's responsibility

How to Request a Refund

To request a refund, please follow these steps:

1. Log in to your EconoInsight account
2. Navigate to "Account Settings" > "Billing History"
3. Locate the transaction for which you want a refund
4. Click "Request Refund" and complete the refund request form
5. Provide a detailed explanation for your refund request

Alternatively, you can contact our customer support team directly at support@econoinsight.com with the following information:

• Your full name and email address associated with your account
• Date of purchase and order number
• Product or subscription purchased
• Reason for requesting a refund
• Any relevant documentation or screenshots

Refund Processing Time

We strive to process all refund requests promptly and efficiently. The typical processing times are as follows:

• Review Period: All refund requests will be reviewed within 3 business days from the date of submission
• Approval Notification: You will be notified by email once your refund request has been approved or denied
• Processing Time: Once approved, refunds will be processed within 5-10 business days
• Credit Card Refunds: Refunds will be issued to the original payment method used for the purchase

Please note that while we process refunds promptly on our end, it may take additional time for the refund to appear on your account statement, depending on your financial institution or payment provider (typically 5-10 business days).

Special Circumstances

Technical Issues

If you experience technical difficulties that prevent you from accessing or using our products or services, please contact our technical support team at support@econoinsight.com before requesting a refund. In many cases, technical issues can be resolved quickly, allowing you to enjoy the product or service you purchased.

If our technical support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full refund regardless of the standard refund timeframes.

Pricing Errors

In the rare event of a pricing error or incorrect charge, we will either:

• Provide a full refund for the incorrect amount charged, or
• Offer you the option to pay the difference for the correctly priced item

Account Cancellation

If your account is terminated due to violations of our Terms and Conditions, you will not be eligible for a refund of any subscription fees or product purchases.

Force Majeure

In the event of circumstances beyond our reasonable control (such as natural disasters, power outages, or major internet disruptions) that affect our ability to deliver services, refund requests will be evaluated on a case-by-case basis.

Refund Alternatives

In some cases, we may offer alternatives to a monetary refund, such as:

• Account credit for future purchases
• Extended subscription period
• Access to additional premium content
• Downgrade to a less expensive subscription plan

These alternatives may be offered at our discretion based on the specific circumstances of your refund request.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically for any changes. Your continued use of our services after any modifications indicates your acceptance of the updated Refund Policy.

For significant changes to this policy, we will make reasonable efforts to provide notification through a notice on our website or by email if you have an active account with us.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer support team:

We aim to respond to all inquiries within 1-2 business days.